AYE (Tuesday)

It took me a while to work out what I think that the two sessions that I attended today had in common, but it was probably understanding the reactions of people on the receiving end of change. The morning session was Increasing your effectiveness as a change agent, which converged on the concept of organic change - a low key start with early success that can build into something larger - as a way of avoiding the fear-based defense responses to large, sudden, externally imposed change.
The hows, whens and whys of measuring group dynamics (such as the response to change) was covered in the afternoon session (Non-quantitative metrics, run by Naomi Karten). Both sessions brought home to me just how easy it is to overlook or misunderstand the reaction of an existing team when an external consultant arrives: it has been another very worthwhile day!