Pride Goeth Before a Profit

My eye was caught by this quote in the the Harvard Business School Working Knowledge newsletter that describes how profits rise when teams can take pride in their work: "'Relationship, trust, and pride are all intertwined,' says General Motor's Rick Sutton, the site manager for two Saginaw, MI, power-train plants employing 3,000 people. 'The way I look at it is, in order to build pride, you have to have trust, and in order to have trust, you have to have a relationship. So you've got to figure out how to connect and spend time with people.'"